Politique de remboursement

Shipping

All our products are made to order and shipped after completion. Generally, it takes us 2-5 business days to produce clothing items like T-shirts, hoodies, sweatshirts, and long sleeves, while non-apparel items such as mugs and phone cases usually need 5-6 business days.

Returns

All of our t-shirts, hoodies, long sleeves, sweatshirts, and other items are made to order. We offer a 7-day return policy with certain conditions. Unfortunately, if it has been more than 7 days since your purchase, we cannot accommodate any refunds or exchanges.

We are unable to process exchanges or returns for items ordered in the wrong size or if you are dissatisfied with the color thread you selected.

Kindly ensure that you are selecting the correct size when placing your order.

Returns will be processed within 7 days of your receipt of the product in the following situations:

• The product delivered did not match the specifications ordered regarding color, size, or model (evidence is needed).
• The product arrived in a damaged condition (evidence is needed).
• The product arrived in extremely poor condition (evidence is needed).

We will only accept returns if your t-shirts, hoodies, tank tops, or any other products are damaged or have issues, such as printing errors.

To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Please send us a picture of the damage first. We will evaluate the damaged item to determine if it meets our return criteria. If approved, we will request that you return the product to us, and once we receive it, we will send you a replacement at no charge.

Refunds

At present, we do not offer refunds since the items you purchase are customized and crafted specifically for each individual order.

Return Address
To return your product, you should mail your product to:

HOPI EARTH

5869 Fisher Rd, Building 2

East Syracuse, NY 13057, USA

You are responsible for the shipping costs associated with returning the item, and these expenses are not refundable. If you obtain a refund, the return shipping fees will be deducted from that total.

The time it takes for your exchanged product to arrive may vary based on your location.

Order Cancellations

Orders may only be canceled if they have not yet entered the printing phase. Once printing begins, orders will be handled normally. The authority to cancel rests entirely with Hopi Earth.